Easily Customize Customer Experience Survey
Quickly create customer experience survey questions and integrate email templates into your CEM campaigns. Template-driven email and SMS integration into customer experience campaign for increased brand advocacy and customer experience consistency. Add insight to your customer experience survey feedbacks and manage online campaigns, view online survey reports with CHI® Express integrated and real-time dashboards.
Customer Happiness
We help to manage and launch customer experience survey campaigns
It’s a comprehensive customer experience management solution for creating and managing survey campaigns, review real-time online survey results through CHI® Express integrated and real-time dashboards. And it makes it easy to manage your survey content and assets, like creating, managing and automating the customer experience feedback surveys. Real-time customer experience analytics helps to measure CX, CSAT & NPS by IT enabled customer experience management software solution. In more diverse scenario CX applications are integrated and aligned to capture customer experience data from CRM or ERP system. Helps to measure customer experience for the leaders in IT, automobile, banking, retail, healthcare, hospitality, education and public utility services and several other industries.
CUSTOMIZE CAMPAIGN
The CHI® Express allows you to configure and setup your customized customer experience surveys which you would run on your existing or old customers or prospects.
CUSTOMIZE QUESTION
The CHI® Express solution will allow you to set unlimited questions for each survey, these question will be sent / asked to above customer groups by Email or SMS or CATI.
SURVEY SCHEDULE
The CHI® Express solution allows you to pre-define your customer experience survey executions and it can be scheduled for future date/time or for specific period.
SURVEY FEEDBACK
The survey feedback received by SMS, Email or CATI is analyzed by the customer experience framework and results are reflected in CSAT & NPS reports.
NPS REPORTING
The CHI® Express solution allows you to review survey feedback of NPS reporting by custom parameters, by Service Windows, by for Service Representatives.
CSAT REPORTING
CSAT is often determined by a single or multiple customer experience survey question to review CX by Reporting Units, by Service Windows, for Service Representatives.
REAL-TIME MONITORING
Your organization's customer satisfaction improvement can be measured and monitored by online NPS and CSAT dashboards and reports in real-time.
API INTEGRATION
The CHI® Express solution allows you to integrate CEM solution with your existing ERP and CRM system by Haapi API Framework.
Actionable Insight With Better Customer Experience
The Haapi API framework integrated with enterprise applications allows your customers to interact with your business through the most natural communication mediums like interactive kiosks, mobile application, email or SMS interface. Haapi Customer Experience API Framework can be integrated with your enterprise system to improve customer experience, employee productivity, reduce operational cost and achieve customer service optimization. The IT enabled customer experience management solution helps real-time monitoring of CSAT, CHI, CSI, CX, and track customer loyalty and customer satisfaction scores. The Happiness Analysis API performs allows to measure periodic customer satisfaction and customer experience analysis based on real-time customer responses.
Enhance CX
Today’s competition is all about customer experience. In fact, customers intend to pay a premium for an exceptional service quality customer experience.
Compare CX
The Internet and mobile technology have evolved to where customers can instantly access comparative information about your products and services.
Digital CX
Customer expects to receive real-time & online notifications about services, research shows more than 70% of customers prefer to get answers to their questions from the company’s website.
Cross-channel CX
The cross-channel CX helps the fulfillment of product across all possible customer channels.Today, the #1 brand differentiator is no longer price or products - it’s the customer experience across the channels.
The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management framework analysis based on real-time customer responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.